The fine print
Terms & Conditions
Last updated July 30, 2026
Disclaimer. Charlie T's is an independent local delivery service. We are not affiliated with, endorsed by, or sponsored by any of the brands or manufacturers whose products we carry. All product names and logos belong to their respective owners.
This page explains how our service works. It is not legal advice, and it does not replace advice from a licensed attorney.
1.Who we are
Charlie T's is an independent late-night convenience delivery service operating in Warren, Ohio. These terms cover your use of this site and any order you place through it. By creating an account or placing an order, you agree to them.
2.Your account
You must be 18 or older to hold an account. Keep your login details to yourself — you're responsible for anything ordered from your account. You're also responsible for the accuracy of the delivery address, phone number and drop-off instructions you give us. We may suspend or close an account that's used fraudulently or abusively.
3.Ordering and availability
Everything is subject to what's actually on the shelf. Stock is tracked live, but if something sells out between your order and the pick, we'll cancel that item and adjust your total. If we can't fill enough of the order to make it worth sending, we'll cancel the whole thing and tell you. Placing an order is an offer to buy; it isn't accepted until we confirm it.
4.Prices, fees and minimums
The prices, delivery fee and order minimum shown at checkout are the ones that apply to your order. Today that's a $15.00 minimum and a flat $3.99 delivery fee. Prices and fees can change at any time, but never after you've placed an order.
5.Payment
Payment is arranged on delivery. Your total is locked in when the order is placed and includes the item prices, the delivery fee and any tip you added.
6.Delivery
We deliver 8PM to 2AM in our current service area: Within 5 miles of Warren, Ohio. Delivery times shown on your tracking page are estimates, not guarantees — traffic, weather and volume all move them. If the driver can't reach you at the address you gave, they'll follow your chosen drop-off method where it's safe and legal to do so; otherwise the order comes back with them and may be treated as completed.
7.Age-restricted products
Any age-restricted item requires a valid, unexpired government-issued photo ID at handoff, shown in person to the driver. These items are never left at a door, with a neighbor or at a front desk. If ID can't be produced, is expired, or the recipient appears intoxicated, the driver will refuse that item and it will be cancelled from your order. Reselling anything you buy from us is not permitted.
8.Tips
Tips are entirely voluntary and 100% of every tip goes to the driver who brings your order. Tips are added at checkout and can't be changed after the order is placed.
9.Cancellations and refunds
You can cancel free of charge any time before your order goes out for delivery. Once it's on the road, it can't be cancelled. If an item is missing, damaged or wrong, tell us with your order number and we'll refund or replace that item. Report issues within [YOUR REPORTING WINDOW, e.g. 24 hours] of delivery.
10.Acceptable use
Don't place fraudulent or fake orders, don't use someone else's payment details, and don't harass, threaten or abuse our drivers or staff. Any of those ends service immediately and permanently.
11.Product information
We do our best to keep product names, descriptions, images and prices accurate, but packaging and formulations change. Always read the label on what you receive. Nothing we sell or say on this site is medical, dietary or health advice.
12.Liability
The service is provided as-is. To the fullest extent allowed by Ohio law, our total liability for any order is limited to the amount you paid for that order. We're not liable for indirect or consequential losses, or for delays caused by weather, road conditions, supplier shortages or anything else outside our reasonable control. Nothing here limits rights you have that can't be limited by law.
13.Changes to these terms
We may update these terms as the service changes. The version posted here when you place an order is the one that applies to it. The last updated date is shown at the top of this page.
14.Contact
Questions about an order or about these terms? Reach us at [YOUR CONTACT EMAIL OR PHONE]. For order-specific issues, include your order number so we can pull it up fast.
Looking for something more practical? The FAQ covers hours, delivery and how orders work.